Your data rights

1.Who is responsible for your data

Most of the personal data in Remote Desk belongs to a workspace: messages, files, tasks, meeting recordings, attendance and so on. On the hosted service the organisation that runs the workspace, usually your employer or a client, decides what is put there and why, and is the controller of that data. Remote Desk is its processor.

For your account details and the security of the service itself, Remote Desk is also responsible for how data is used. See the privacy policy and the data processing addendum.

If your organisation self-hosts Remote Desk, we hold none of its data, and your requests should go to your organisation.

2.Your rights

Depending on where you live, the law gives you some or all of these rights, which we honour for people in any country as far as we can:

Access: to know whether we hold personal data about you and to get a copy of it, with details of how it is used and who it is shared with.

Correction: to have inaccurate or incomplete data put right.

Deletion: to ask for your data to be erased, in the cases the law allows.

Portability: to receive the data you gave us in a common, machine-readable format, or to have it sent to another service where that is possible.

Objection and restriction: to object to certain uses of your data, such as use for direct marketing, and to ask us to limit use of it while a complaint is being looked at.

Withdrawing consent: where we rely on your consent, to take it back at any time, without affecting what happened before.

Not being subject to a decision made only by automated means that significantly affects you. Remote Desk's AI features produce suggestions and drafts for people to review, and the workplace monitoring tools are controlled by your organisation.

3.California and similar laws

If you live in California or another place with a similar privacy law, you can ask to know what personal data we hold about you, to have it deleted or corrected, and to have a copy of it. We do not sell personal data and we do not share it for advertising. We will not treat you worse for using these rights.

4.What you can do yourself

In the app you can update your profile, review your signed-in sessions and sign them out, remove devices you trust for two-factor sign-in, change your notification settings and unsubscribe from emails, delete your own screenshots where your organisation uses them, and delete content you created.

5.How to make a request

If the data is in an organisation's workspace, start by asking that organisation, for example your employer's administrator, because it controls the data and decides how to answer. If you ask us instead, we will help and may pass your request on to the right organisation. To ask us directly, email hello@thehivez.com, say which right you want to use, and tell us the email address of the account.

We may need to confirm who you are first, and we may ask for more detail to find what you want. We may refuse or limit a request where the law allows, for example where it would reveal another person's data, and we will say why.

6.How long it takes

We respond within the time the law requires. We may extend that time where the law allows for complex requests, and we will tell you when we do. Our privacy policy also states how quickly we aim to respond to verified requests.

There is no charge for a request, unless it is clearly unfounded or excessive and the law allows us to charge.

7.Deletion and what remains

Some data is deleted automatically after a set period, and we may keep other information where the law requires it. See data retention for the schedule.

8.Complaints

If you are unhappy with how we have handled your data or a request, please tell us first at hello@thehivez.com so we can put it right. You also have the right to complain to the data protection authority in your country or region.